Returns policy

Its OK to change your mind.

If you change your mind for any reason, return your items to us in saleable condition (unopened and unused) at your own expense with 14 working days and we'll give you a full refund or exchange them for something else you want - your choice. Goods are refunded within 30 days.  To combat fraud refunds are only made via the method used to purchase the items.

What is your returns policy for damaged goods?

If you feel an item is damaged or defective please email us with your order number within 14 working days and our team will record your problem and work with you to resolve it. If the team cannot resolve your problem they will ask you to return the item. Once we have received the returned item and have confirmed that it is damaged, or defective, we will refund you the full cost of the damaged, or defective item, plus all associated delivery costs or send you a new replacement and refund / compensate you for the return postage.

Where should I return my items?

During the current Covid-19 pandemic you must return your item by post as members of the public are not allowed to enter the clinic without an appointment. Please ensure that when returning items that your order number associated with them is clearly labelled. When returning goods by post please take out adequate insurance to cover the value of the goods that you are returning and stipulate that the courier asks for a signature on delivery. This will allow you to track the returned goods and get compensation should your chosen courier loose them. To combat fraud we cannot make refunds for goods that we have not received back.

Why don't you offer free returns?

We thought about this, but most companies that offer this absorb the costs in other areas – for example by putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy not to offer free returns that are not associated with damaged or defective items.