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Privacy policy

At Face and Body, we are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.

When interacting with our customer service team through the web, over the phone or at a clinic they may collect the following information:

  • Your name – so we know what to call you
  • Email address – so we can email you order confirmations, delivery delays, offers and appointment reminders
  • Mobile number – so we can contact you if there is an issue with a delivery or send you appointment reminders
  • Billing address - so that we can process payments and offers
  • Delivery address – so that we can deliver orders and prescriptions

We do not collect or store credit card details which are processed on our behalf by third party payment service providers - you can read more about this on our security page.

Data Protection

Face and Body is a registered data user under the Data Protection Act. Our registration number is Z8795674. We will never pass on your details on to any party for marketing purposes or send you offers from other companies that we think may interest you.

There are only 3 circumstances where we may share some of your data with others:

  • With agents (Royal Mail, payment service providers and fraud prevention agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
  • In the unlikely event that our business assets are ever purchased by another company, as or data records are part of our business.
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services, in which case we provide them with only the information they need to perform their function.
We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.  To see all the information we have about you, and to correct any inaccuracies, please write to:
 
The Data Protection Officer
Face and Body Ltd
32 Alva Street
Edinburgh
EH2 4PY
 

Cookies

Cookies are used within our website in order to collect data. Cookies are small text files which are stored in your computer and then saved by your browser. They help to make our online offer more user-friendly, more effective and safer for you.

Cookies cannot be allotted to a particular person and do not contain any personal information. The merging of these data with other data sources is not conducted by us in any form. Most of the cookies we use are so-called “session cookies” which are deleted once you conclude your browser session. Additionally, there are some long-life cookies which enable us to recognise you as a returning visitor. In particular these cookies will be used to let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies do not cause any harm to your computer and do not contain any viruses. You can use your browser settings to determine whether cookies may be installed. Should you prefer not to accept the use of cookies on our websites, you can prevent it through the respective changes in your browser settings.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

The main use of cookies on our website is for:

  • Our online ordering shopping cart
  • Our login for member accounts

You can learn how to delete cookies here: