We like to keep things simple and have made our delivery and returns as stress free as possible. When you order with us we will keep you informed about your order status via email and text messages.
Frequently asked questions
Where do you deliver?
Currently we only deliver to the United Kingdom.
Who delivers the orders and how can I track my order?
All orders are sent by Royal Mail and a signautre will be requested. When we ship your order you will receive an email alerting you. Provided you have given us your mobile you will get an SMS message when Royal Mail attempts to deliver it. Our delivery times are 5-7 days.
How much does delivery cost?
Orders with a value below £99 have a shipping fee of £6.70. Orders with a value above £99 are shipped free. If we choose to ship your order in multiple shipments you will not be charged any additional fees.
What happens if I am not in when delivery is made?
Royal Mail will leave a "Sorry you were out" card and hold the package at your local Royal Mail depot for collection. If you provided a mobile number when placing your order then Royal Mail will send a text confirmation when they deliver your order, so you will know they have been.
You can arrange redelivery quickly and conveniently direct from your computer, either to your own address, to your local Post Office branch or to another address in your same postcode area.
Alternately during our checkout process you will be offered the option to have your order delivered to an alternate address other than the billing address. We recommend that if you know you are going likely to be out during delivery that you choose to have it delivered to you at work - if doing this please insert you company name in the appropriate field. You can manage you delivery addresses in your account.
If you do not collect, or arrange redelivery, within 7 days Royal Mail will return the order to us and we will contact you. Should your order be returned to us and we have to resend it to you then an additional charge of £6.70 will be requested regardless of the order size.